Contact Us

Any funding or bursary questions?

Please log a ticket on our service desk portal. To ensure a prompt and efficient response, include your SU student number, a clear description of the issue, and select the relevant category when creating your ticket.

Alternatively, please contact our Student Finances Client Service team on 021 808 3530. When prompted, select 1 for assistance in English or 2 for assistance in Afrikaans. Please note that we receive a high volume of calls, particularly during peak periods, which may lead to longer waiting times. We appreciate your patience and encourage you to make use of the service desk portal.

To log a ticket on the service desk portal, please follow these steps:

1. Access the service desk portal by typing “SU Service Desk” in your browser or clicking here
2. Log In with your SU credentials. If you do not have an SU profile, create a new account with a valid email address and password.
3. Navigate to Student Finances, then select “Student Fees” or “Undergraduate Bursaries.”
4. Complete the query form by providing a clear description of your issue, including your SU student number and any supporting documents if applicable. Then, click "Create" to submit your ticket. Once submitted, you will receive a confirmation email.